FAQ

Frequently Asked Questions

Where do you ship from?

We ship from Sydney, Australia, specifically Canley Heights NSW 2166.

How long does order processing take?

Orders are processed within 1 business day after payment is confirmed.

Do you offer local delivery?

Yes. We offer free same-day local delivery within a 10km radius of Canley Heights NSW 2166.

How long does Australia-wide shipping take?

Standard shipping within Australia usually takes around 5-7 business days.

Do you offer express shipping?

Yes. Express shipping within Australia is available and usually takes around 1-3 business days.

Do you ship internationally?

Yes. We currently ship to New Zealand, the United States, and the United Kingdom using Australia Post Standard with tracking.

Are international orders tracked?

Yes. International orders are shipped with tracking through Australia Post Standard.

Who pays customs duties or import fees?

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Can I return a sealed booster box if I do not like the pulls?

No. Due to the nature of sealed trading card game booster boxes, we do not accept returns or exchanges based on pack contents, pulls, or personal preference.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with clear photo or video evidence of the sealed packaging before opening.

What happens if I receive the wrong product?

Please contact us within 48 hours of delivery with clear photos or video evidence. If approved, we will offer a suitable solution.